Setting Up a Discord Ticket System: Complete Guide

Whether you're running a gaming community, a business server, or a creator hub — you need a ticket system. It's the difference between organized, trackable support and a chaotic mess of DMs and lost messages.

Why Tickets > DMs

• Accountability: Every conversation is logged
• Team collaboration: Multiple staff can assist
• History: Searchable records of all interactions
• Metrics: Track response times and resolution rates
• Privacy: Only relevant staff see the conversation

Setting Up Tickets with Peak Bot

Step 1: Create Your Ticket Panel

In your Peak Bot dashboard:

1. Navigate to Features > Tickets
2. Click Create Panel
3. Choose your ticket channel (e.g., #create-ticket)
4. Select a category for ticket channels

Step 2: Configure Ticket Types

Set up different ticket types for different needs:

Support Ticket

• Opens a private channel with support staff
• Auto-assigns the Support Team role
• Includes a template: "Describe your issue"

Application Ticket

• For staff/role applications
• Includes structured questions
• Assigns to Hiring Team

Report Ticket

• For reporting rule violations
• Higher priority routing
• Assigns to Senior Mods

Step 3: Set Up Auto-Responses

Configure Peak Bot to send an immediate response when a ticket opens:

Thanks for creating a ticket! A team member will be with you shortly.

While you wait:
• Describe your issue in detail
• Include any relevant screenshots
• Check #faq for common answers

Average response time: < 1 hour

Step 4: Configure Permissions

• Ticket creator + assigned staff can see the channel
• Admins can view all tickets
• Regular members cannot see other people's tickets

Best Practices

Response Time Standards

Priority	Target Response	Target Resolution
Urgent	15 minutes	2 hours
Normal	1 hour	24 hours
Low	4 hours	48 hours

Closing Tickets Properly

1. Confirm the issue is resolved with the user
2. Add a closing summary (Peak Bot logs this)
3. Ask for feedback (optional rating)
4. Close and archive the ticket

Ticket Analytics

Peak Bot tracks:

• Total tickets opened/closed
• Average response time
• Average resolution time
• Staff performance metrics
• Common ticket categories

---

Set up a professional ticket system in 5 minutes. Configure tickets in your Peak Bot dashboard.