Refund Policy

• All payments are final. Purchases and renewals are non-refundable, including for unused time in a billing period.
• No entitlement to refunds. We may choose to issue a refund in limited situations (Section 3), but any refund is at our sole discretion — it is never something this policy entitles you to.
• Cancel anytime from your dashboard in a few clicks. Cancelling takes effect immediately: your paid features switch off straight away, you will not be charged again, and the unused time in the period you already paid for is not refunded.

When you purchase or renew a PeakBot subscription, the charge is final. We do not issue refunds, credits, or partial refunds for unused time, change of mind, lack of use, or dissatisfaction. The way to stop paying is to cancel (Section 4), which ends future charges and your paid features immediately.

Because PeakBot is a digital service that begins immediately at your request, by subscribing you expressly consent to immediate performance and acknowledge that, to the extent permitted by law, any statutory withdrawal or cooling-off right is lost once the service has started. Where the mandatory consumer laws of your country grant rights that cannot be waived, those rights are unaffected by this policy.

We may — entirely at our discretion, on a case-by-case basis — choose to refund a charge in situations such as:

• duplicate charges or clear billing errors on our side;
• a renewal that charged after you had genuinely attempted to cancel before the renewal date (for example, an accidental renewal);
• unauthorized charges, or purchases made by a minor without their parent or guardian’s consent — contact us and we will review it in good faith.

Deciding to refund one charge does not obligate us to refund any other charge, and nothing in this section creates a right to a refund. Refunds are never available where an account was terminated for violating our Terms or Acceptable Use Policy.

You can cancel any subscription at any time from your dashboard (Settings → Billing), with no calls, no tickets and no extra steps. Cancellation takes effect immediately once you confirm it: your paid features switch off straight away, the plan reverts to the free tier, and you will not be charged again. There is no grace period until the end of the billing cycle, and the unused time you have already paid for is not refunded or credited. We show you a confirmation warning you of this before it happens. Your settings are kept, so you can subscribe again at any time and pick up where you left off.

Promotional codes apply a discount to your subscription and are not redeemable for cash, credit, or transfer. If we choose to refund a discounted purchase under Section 3, the refund is calculated from the amount you actually paid after the discount — not the list price. Promo codes may be limited to one redemption per account, may expire, and may be revoked if used in violation of our Terms.

Please contact us before disputing a charge with your bank — billing issues are faster to resolve directly with us. If a chargeback is filed on a charge that was valid under this policy, we may suspend the associated subscription and account while it is investigated.

If we discontinue the Service (or a paid plan) or terminate your access without cause while you have prepaid time remaining, we will refund the prorated unused portion of what you paid. This is the only situation in which this policy commits us to a refund.

• Email [email protected] with the subject “Billing”, your Discord username, and the details of the charge; or
• open a support ticket in our Discord support server.

We aim to respond within 3 business days. If we choose to issue a refund, it goes back to your original payment method via Stripe (banks may take a few days to post it).