Refund Policy

1. Overview

PeakBot offers both a free tier and a paid Pro subscription. This Refund Policy covers purchases made for our Pro subscription. By subscribing, you agree to the terms outlined below.

2. Subscription Details

PeakBot Pro is sold as Pro Slots — each subscription grants one slot you can assign to one Discord server.

• Current pricing is published on our pricing page at peakbot.pro/pricing.
• Prices are in USD. Promotional discounts and limited-time sale prices may apply.

All payments are processed securely through Stripe. We do not store your full payment details.

3. Refund Eligibility

Refund eligibility depends on the timing and circumstances of your request:

• Within 48 hours of your first purchase: You are entitled to a full refund, no questions asked. Simply contact us and we will process your refund promptly.
• After 48 hours: Prorated refunds may be issued at our discretion for legitimate issues, including extended service outages, billing errors, or duplicate charges.
• Not eligible for refund: You have used the Pro features extensively during the billing period, you simply changed your mind after the 48-hour window, or your account was terminated for violating our Terms of Service.

4. How to Request a Refund

To request a refund, please contact us through one of the following channels:

• Discord: Join our support server at discord.gg/peak and open a support ticket
• Include your Discord username and the reason for your refund request

We aim to review and respond to all refund requests within 3 business days. Approved refunds are processed back to your original payment method through Stripe.

5. Cancellation

You may cancel at any time in Settings. Service continues through the end of your billing period. Refunds are at our discretion, see policy above.

On cancellation, auto-renewal is turned off and your plan reverts to the free tier at the end of the paid period. Cancellation does not automatically trigger a refund. If you cancel after the 48-hour window, no partial or pro-rated refund is issued for the remaining time in your billing cycle — you keep access to paid features until that period ends.

Pro-rated refunds outside the 48-hour window remain at our discretion and are typically reserved for billing errors, duplicate charges, or extended service outages as described in Section 3.

6. Promotional Codes and Discounts

Promotional codes (for example, LAUNCH25 and similar launch or seasonal codes) apply a discount to your subscription but are treated as non-refundable cash equivalents. The discounted amount is not redeemable for cash, credit, or transfer, and the discount value cannot be refunded if you later cancel or downgrade.

If you are eligible for a refund on a discounted subscription, the refund amount is calculated from the actual amount you paid after the promotional discount, not the original list price. Promotional codes may also be limited to one redemption per account, may expire, and may be revoked if used in violation of these Terms.

7. Contact

If you have questions about refunds, billing, or this policy, please reach out through our Discord support server at discord.gg/peak. We're happy to help.